Support
Questions, bugs or ideas: write to us.
Email us
Send your question to support@essentials.tolo.app. If it’s a bug, a diagnostic report helps us see what happened.
Send a diagnostic report
- Open Vaxel’s Settings and go to General, then Help.
- Pick what goes in: Vaxel’s log, your rules and settings, your browser and profile names, and your macOS, app and Mac versions. Full links are left out unless you add them; the log keeps only each link’s host.
- Choose Email to Support to open a new Mail message with the report attached. Nothing is sent until you press Send. Or choose Save to File and attach it to your own email.
Hard to catch? Turn on Detailed log, reproduce the bug, then make the report. It stays on for 24 hours or until you turn it off.
Common questions
A link opened in the wrong browser.
Rules are checked from the top, and the first one that matches wins. Select a rule and use Try a link to see which rule takes a link, then drag the right rule higher.
Links don’t go through Vaxel at all.
Vaxel has to be your default browser. Settings → General shows the default browser, with Make Default to set it.
How do I update?
Vaxel updates itself. To check now, open Settings → General → Updates and choose Check Now.